I started my career as a clinical case manager working for an insurance company. Each patient’s case file was entered into a mainframe data base by the clinicians interviewing the provider of care. In this pre-internet time, I noticed how cumbersome and time consuming it was to enter a single case from start to finish in the system, or to find information about the case quickly.
So, I mapped out the system on paper to better understand how it worked (see my very first site map/ user flow below). Then I talked to the engineers who worked on the database and convinced them to “re-arrange things” so that the flow was more streamlined and user friendly. Little did I know there was a job for just this type of re-arranging, and the CTO of the company asked me to join the technical team as an Application Designer. And as they say, the rest is history….